Projects allow you to organize and restrict based on logical grouping. Group interactions, evaluations, agents, and evaluators. Receive messages when important events happen. Use mute on demand for sensitive data or IVR systems.
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Mark segments of a call in order to download important snippets or integrate with external systems. Manually edit or redact through API commands. Mute a segment of audio and video even after the recording has ended. Pull from your telephony platform or add with API commands. When a new piece is added, a new column is automatically available. Download calls and files anytime.Īny amount of custom data can be added to an interaction. Playback audio, video, and view other interactions with a tool designed for your workflow. Show your logo, your company colors, and even use your organization's domain.
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Add interactions, update configuration, get data, and integrate with other systems. Use the same UI to add agents or configure recording servers.Įverything is available using API commands. Seasonal spikes and quick growth can easily be accommodated.Īll configuration is controlled from a single spot. Start with a single agent and grow to thousands of concurrent recordings. Tools, processes, agreements, and more to help you comply with PCI, HIPAA, or other regulatory requirements. Transactions, files, databases, and configuration are all locked down and encrypted. When something changes an audit log is kept and can be retrieved using reports. Include images, emails, text messages, tables, and more.Įvery action is recorded. Your organization controls your directory and its rules.Įach record can consist of any number of files. Use the same credentials to sign in as you use for your PC. All data is available to build your tables from. Evaluate interactions from from these lists in order or pick and choose.īuild your own reports including filters and sub-reports. The high arches may not please every foot type, but that's par for the course with Chaco. The outsole material is stiff and heavy but provides excellent support for long days on the trail. It is nearly the same as the Z/1 Classic but offers a softer footbed with slightly less stability. Manually or randomly create lists for evaluators. The Chaco Z/Cloud is a very comfortable sandal that is also capable of handling rugged terrain. Calibrate, Arbitrate, and Coach from there. Trigger recordings on call events or via API commands.Įvaluate calls and interactions with fully customizable forms and scoring methods. It features an extra layer of PU on the footbed for added cushioning and comfort, but this doesn't make much difference in performance. This shoe has traveled with many an avid outdoor wanderer for years and years, and its durability is among the highest in our test. Record any number of monitors in any configuration. The Z/Cloud 2 is a classic Chaco with something of a cult following. Integrated with Avaya, Genesys, Cisco, or any VoIP system.
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Carbon reveal: carbon fiber can be revealed to show off the carbon, which is clear coated to protect and match the gloss finish of the other painted surfaces.Body color: House of Kolor pigments in B5 Blue Fire, F8 Green, Sublime, Black Velvet, Go Mango, Burnt Orange, TorRed, A4 Silver, Oriental Blue, SnowWhite, Black Forest, Granite Crystal, Electric Blue, Kandy Apple Red, Organic Green Kandy, Orange Fire, Root Beer, Tangerine, Voodoo Purple.
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